Privacy Policy

2.1 Personal Information (Clients)

When you enquire about or engage our services as a client, we may collect:

• •Full Name: To address you correctly and associate your account with your project.
• •Email Address: For sending project updates, documentation, VR tour links, and communication.
• •Phone Number: For direct coordination between you, our architects, and project managers.
• •Property Address: To perform site assessments, generate architectural maps, and plan construction.
• •Financial Information: Limited payment-related data processed through secure third-party payment gateways for billing purposes.

2.2 Business Verification Data (Franchise Partners)

Franchise Partners onboarding to the Anuda ecosystem are required to submit:

• •GST Certificate: To verify business registration and ensure legal compliance.
• •PAN Card: For tax and identity verification purposes.
• •Aadhaar Card: For identity verification as mandated under applicable Indian law.
• •Banking Details: For commission disbursements, financial settlements, and audit trails.

This information is handled under strict confidentiality agreements and is not shared beyond what is necessary for onboarding and operations.

2.3 Technical & Device Data

When you visit our website, our servers and analytics tools automatically collect certain technical information, including:

• •IP Address: Used to detect geographic region and for security monitoring.
• •Browser Type & Version: To ensure our website renders correctly on your device.
• •Device Information: Including device type (mobile, desktop, tablet), operating system, and screen resolution.
• •Referral URL: The page or source from which you arrived at our website.
• •Session Duration & Pages Visited: Anonymised data used to understand how users engage with our content.

This technical data is collected through cookies and standard web server logging. Please refer to Section 6 for our full Cookies Policy.

3.1 Project Execution & Delivery

• •Generating architectural drawings, structural plans, and 3D/VR visualisations for your property.
• •Processing material requisitions and managing on-site inventory.
• •Coordinating between civil engineers, architects, and site managers assigned to your project.
• •Preparing and sharing progress reports and documentation at each project milestone.

3.2 Franchise Operations & CRM

• •Managing leads entered into the Anuda CRM system by Franchise Partners.
• •Calculating and processing commission payouts to Franchise Partners.
• •Tracking team performance metrics and business development activity.
• •Generating reports for management review and business planning.

3.3 Communication & Notifications

• •Sending project status updates, payment reminders, and construction milestone notifications.
• •Sharing VR tour links, design proposals, and official documentation.
• •Responding to enquiries submitted via our website or contact channels.
• •Sending service-related communications as part of our ongoing client relationship.

3.4 Legal & Regulatory Compliance

• •Maintaining records as required by RERA (Real Estate Regulatory Authority).
• •Fulfilling obligations under Indian tax laws (GST, Income Tax).
• •Responding to lawful requests from government authorities or courts.

4.1 Internal Project Teams

Your project-related information is shared internally with:

• •Architects and structural engineers assigned to your project.
• •Site supervisors and project managers overseeing your construction.
• •Franchise Partners designated to manage your account — strictly limited to what is necessary to service your project.

All internal personnel are bound by confidentiality obligations and are trained in data handling best practices.

4.2 Trusted Third-Party Service Providers

We may engage select third-party vendors who assist in our operations, including:

• •Payment Gateways: Secure processors for handling online transactions; they receive only the data required to process payments.
• •Cloud Hosting Providers: Servers that store our data in encrypted environments with strict access controls.
• •Communication Platforms: For sending automated emails and SMS notifications related to your project.

All third-party providers are vetted for data security standards and are contractually prohibited from using your data for any purpose other than the service they provide.

4.3 Legal and Regulatory Authorities

We may disclose your information to government agencies, courts, or regulatory bodies (such as RERA) only when:

• •We are legally required to do so by a valid court order, subpoena, or regulatory directive.
• •Disclosure is necessary to protect the rights, safety, or property of Anuda Construction or its clients.
• •Required as part of a lawful investigation into potential fraud or illegal activity.

5.1 Technical Safeguards

• •Encryption: All data transmitted via our website and apps is encrypted using SSL/TLS protocols. Sensitive data at rest is also encrypted.
• •Access Controls: Role-based access ensures that employees and partners can only view data relevant to their function.
• •Secure Servers: Our data is hosted on reputable cloud infrastructure with industry-standard firewalls, intrusion detection, and regular security audits.
• •Two-Factor Authentication: Enforced on internal platforms to prevent unauthorised access.

5.2 Organisational Safeguards

• •Confidentiality Agreements: All employees, contractors, and Franchise Partners sign binding NDAs and data handling agreements.
• •Data Minimisation: We collect only the data that is strictly necessary for each purpose.
• •Training: Our teams are regularly trained on data privacy practices and the importance of protecting client information.

6.1 What Are Cookies?

Cookies are small text files stored on your device by your browser when you visit a website. They allow the website to remember your preferences and gather usage data over time.

6.2 Types of Cookies We Use

• •Essential Cookies: Necessary for the website to function. These cannot be disabled.
• •Analytics Cookies: Used via Google Analytics (Google Tag Manager) to understand traffic patterns, page performance, and user behaviour — all data is anonymised.
• •Preference Cookies: Remember your settings and preferences to improve your return visits.